Policies & Procedures

The client/therapist relationship is built on a foundation of mutual trust and respect. As a condition of doing business with Covington Athletic Massage, all clients agree to the policies below. If you do not support the following policies, please refrain from scheduling an appointment.

Booking

A credit card is required to reserve your appointment time. You will not be charged until the date of service at the end of your session.

Late Arrival Policy

Always plan to arrive 5 mins early to your appointment. Extending the session past the scheduled end time to account for late arrival is not permissible. If you are late, your session has started without you and you will only be provided treatment for the remainder of the time left for your appointment. Payment for the full length of the session will be required. Please help to ensure you receive your full-time by arriving early.

If you are going to be late, please communicate with me by calling or texting (470) 782-8334. If you are so late that you need to cancel or reschedule your appointment, please review the cancellation policy.

Confirming your appointment

Please remember to confirm your appointment prior to your appointment when asked via confirmation text or email. If you do not provide confirmation within 24 hours, you may risk losing your appointment.

Cancellation Policy

Your appointment time is reserved just for you. I have a strict 24- hour cancellation policy. I require at least 24 hours' notice for cancellations or rescheduling.

If a circumstance presents itself that conflicts with your appointment time, I ask that you notify me via call, text, or email. It is your responsibility to ensure you have received a reply from me to confirm cancellation BEFORE your missed appointment time. You may also cancel or reschedule your appointment online if you’re not within the 24-hour window.

If you’re 30 minutes late, your appointment will be canceled.

Please understand that this isn’t a punishment. It's the protection of my most valuable resource—my time. The good news? I honor my policy in reverse! If I ever cancel on you on short notice, your next massage is free. I value your time and require the same in kind.

Thank you for your support.

Payment

Payment in the form of cash, debit, or credit card is due at the time of service. I accept VISA, Mastercard, American Express, and Discover. I accept VISA, Mastercard, American Express, Discover, HSA, FSA, and Apple Pay.  Special offers can not be combined with any offers. Vouchers or coupons must be presented at the time of service or you’ll be charged the full rate of the session.